Element Solutions
Call Center Industries
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Leader in Call Center Industry Standards
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Setting Call Center Industry Trends
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Custom Solutions for any Call Center Industry​​
What Industries Use Call Centers?
The call center industry touches almost every kind of business you can imagine—including yours. Discover all the possibilities the contact center world can offer today.
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There are many types of call centers, each tailored to fit your unique business needs. No matter your industry, location, or company size, if you communicate with customers, a call center can elevate your strategy. Focusing only on sales and neglecting customer service can hurt your business. That's why we believe companies with call centers are poised for success, no matter their industry.
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Whether you run a small hair salon from your home or manage a large corporation with thousands of employees, call center services can help your brand stand out, retain customers, and keep sales strong. Plus, you'll likely see more satisfied and loyal employees who care about their performance—a huge asset for any company.
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In this article, we'll explore how contact center companies like Element Solutions Inc. can enhance operations in any industry. If you have questions, reach out to our team. We love a good phone call, especially when it's about our favorite topic: customer service!
Does My Company Need a Call Center?
Absolutely! While businesses can function without a call center, skipping out on a solid customer service system can hurt in the long run. Without dedicated customer support, companies are left handling all forms of communication internally, which quickly becomes a full-time job. This often means overstretched employees who spend more time on phone calls and problem-solving than on the tasks they were hired to do. The result? Unhappy customers, high employee turnover, and a tarnished reputation. Not a good trade-off!
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On the flip side, companies with call centers can keep their workflows smooth and address every customer issue effectively. Top-notch call centers, like Element Solutions Inc., work closely with brands to create customized call scripts that ensure a seamless customer experience. While we may be a “third party,” we integrate so well that we become part of your main team, providing an inclusive, on-brand experience across all communication channels.
Industries We Support
Insurance
We get it—the insurance industry sees high call volumes during peak periods like open enrollment, and a steadier pace the rest of the year. That’s why we offer fully scalable services, ensuring you always have the right coverage for your communication needs. When your phones are ringing off the hook, our trained agents are ready to handle every call. When things slow down, we can scale back until the next busy period, so you never pay for agents you don’t need or get caught with sparse coverage.
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Healthcare
In healthcare, efficient and compassionate communication isn’t a luxury—it’s a necessity. Whether your patients need urgent attention, help booking appointments, or a secure platform to receive critical information, a dedicated communication system ensures they get the care they deserve. Our healthcare clients typically use our services for live agent interactions, 24/7 coverage, and an easy appointment-setting platform. Our agents are trained in your practices and can escalate calls to the correct department when necessary.
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Financial Services
Finance never sleeps, especially in our global society. Whether you’re a banker, financial advisor, investment manager, or in private equity, professional communication is key to success. Our call centers provide a discreet and secure platform for customers to contact you anytime issues arise and to solve even the most complex cases efficiently.
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Automotive
Whether you run a taxi company, manufacture trucks, or offer vacation car rentals, your customers need to trust your team. Without that trust, getting behind the wheel feels risky. We make customer service a breeze. Element Solutions Inc.'s automotive call centers use a pay-as-you-go pricing model, allowing you to scale coverage to meet seasonal demand. We handle everything from rental bookings to troubleshooting issues, keeping your operations smooth and your customers happy.
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Restaurant and Bar
In the restaurant and bar industry, excellent customer support is crucial. Your waiters, bartenders, baristas, and hosts are likely customer service pros, but during busy shifts, they’re too occupied to handle ringing phones or a pileup of emails and DMs. Instead of letting those customers fall through the cracks, outsource to a call center. Our contact center services manage incoming requests like table reservations, menu questions, supplier information, and marketing conversations. You can even use our services for feedback and market research sessions, so you never have to guess what your guests are thinking.
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IT
Technology isn’t niche anymore; your customers likely engage with your brand through your website, app, or product. While it usually works as intended, tech issues do arise. When that happens, customers want prompt solutions. At Element Solutions Inc., we train our call center agents in full Tier 1 tech support skills. If a more complex query comes in, our agents quickly escalate the issue to the appropriate department for fast resolution. We also offer callback services, so customers don’t have to wait while we troubleshoot—they get a call back once the issue is resolved.
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Travel
Travel issues can pop up at any time. When your customers face problems like hotel repair issues, missed flights, delayed trains, or lost luggage, an automated bot service is frustrating and unhelpful. They need a real person to provide a speedy and comfortable resolution. We’re available 24/7 across time zones to help travel companies give their customers the attention they need as soon as problems arise.
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Other Industries
What other industries use call centers? The real question is: which ones don’t? We’ve yet to find an industry that can’t benefit from a dedicated customer service strategy. Since opening our doors, we’ve helped brands across many industries provide a safe and helpful environment for their customers. Now, we’re ready to help you, whatever your industry may be! Whether you walk dogs, build solar panels, or sell vegan marshmallows, your customers want to talk to you, and we’re ready to answer the call.
Let’s Get Started!
It doesn’t matter how niche your industry is or where in the country you’re located. If you’re an American business, you likely have customers who would benefit from better communication and support—and we’re ready to help you deliver it. Complete our simple form below. We can provide a customized quote that covers your unique, industry-specific needs, like inbound and outbound agents, specialized coverage, and even lead response management services.
We look forward to learning all about your brand and helping it shine even brighter.
We'll Help You Grow While You Pay-As-You-Go.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
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No Monthly Contracts
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No Monthly Fees
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Just Flexible Prepaid Minute Blocks
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Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 1 year!